Frequently Asked Questions

• Backsiphonage: Backsiphonage can occur when there is a sudden reduction in the water pressure of the distribution system, such as during firefighting or when a water main breaks. At these occurrences, water flow can be reversed. This reversal can create a suction effect and draw potential contaminants into the potable (drinking) water system.
• Backpressure Backpressure is created when pressure in the customer’s water system exceeds the pressure in the potable (drinking) water system. This can force the potable water to reverse its direction of flow through a cross-connection between the two systems. Potential contaminants can then enter the potable water system.

• Be aware of and eliminate cross-connections.
• Maintain air-gaps. Do not submerge hoses or place them where they could become submerged.
• Do not create a connection between an auxiliary water system (i.e., well, body of water, pond) and the water supply plumbing.
• Use hose bib vacuum breakers on all fixtures (i.e., hose connections in the laundry room, outside, and on sinks).
• Install approved, testable backflow prevention assemblies on commercial irrigation systems.

CVWD does not endorse or recommend specific home water treatment units. If, however, you are considering buying a home treatment device because of health concerns (e.g. you have a severely compromised immune system), make sure that the device is certified by the State Water Resources Control Board.

For additional help in picking a unit, visit NSF International, an independent non-profit organization.

The District’s water samples are analyzed by laboratories accredited by the California Department of Public Health (CDPH) and the State Water Resources Control Board. A list of laboratories accredited by the state can be found on the state’s website at Environmental Laboratory Accreditation Program (ELAP) laboratories. For more information, please contact the district’s Water Quality Division at 909-987-2591.

Each year in the Spring, CVWD publishes a Water Quality Report reflecting the water quality details from the prior you. You can view the Water Quality Report here, or request a hard copy be mailed to you by emailing info@cvwdwater.com. This report is also known as a Consumer Confidence Report.

The water quality report explains the quality of CVWD water, CVWD's water sources, any detections of drinking water contaminants, and what is being done to correct the situation.

We are pleased to report that CVWD has an unblemished record in supplying our customers with clean, safe drinking water. We meet all standards set by the U.S. Environmental Protection Agency, State Water Resources Control Board, and California Department of Public Health (DPH).

Refer to our water quality report for more information.

CVWD must notify you by newspaper, mail, radio, TV, or hand-delivery if your water does not meet U.S. Environmental Protection Agency, State Water Resources Control Board,  or California Department of Public Health standards, or if there is a waterborne disease emergency. The notice will describe any precautions you need to take, such as using store bought water or boiling your water. If a public notice is published and distributed regarding your drinking water, please carefully read it and follow the instructions.

Most people get their water from a public water system that must meet health-based drinking water standards. By law, CVWD must inform you if contamination is detected in your drinking water. CVWD must abide by strict drinking water quality requirements before delivering water to customers. 

No, CVWD does not add fluoride to the drinking water supply. Fluoride occurs naturally in some CVWD water supplies at an average detection level of 0.33 part per million per our most recent Water Quality Report (2016). This and other information can be found in our water quality report. The water quality report information is comprised of sampling results from raw water sources such as purchased water, canyon water, and well water.

All your COVID-19 related inquiries must be directed to the HR/Risk team to ensure HIPPA/ADA compliance with the employee’s Right to Privacy. You may call/text/email any HR/Risk team members.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People have had these symptoms:

• Fever (100.4° or higher) or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

This list does not include all possible symptoms. CDC will continue to update the list of symptoms as we learn more about COVID-19

Use the Quarantine & Isolation Calculator to help you determine when you can stop or discontinue quarantine/isolation. 

The following are the District’s Guidelines for employees (also referred to as Critical Infrastructure Workers) reporting to work without symptoms after a known or suspected exposure to COVID-19.  

• Conduct daily self-checks for symptoms throughout the day, at minimum before, during, and after work.
• Submit to a daily temperature check before your shift with HR/Risk or designee.
• Complete a daily self-certification form and turn this form into the person taking your temperature.
• Keep track of all your close contacts for 14 days after the date of your known exposure. 
• If you develop symptoms, contact tracing will be needed for the two days before your symptoms started until you notified HR/Risk or began isolation (at home or work).
• Wear your face covering at all times, especially when away from your desk or talking to others.
• Clean and disinfect tools and workspaces frequently, especially in common areas.
• Continue social distancing of at least 6ft or more from others.
• Wash your hands frequently, and immediately after you sneeze or cough.  If soap and water are not readily available, use hand sanitizer.

The CDC developed the Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

If you are ill with COVID-19, follow these steps below to care for yourself, and to help protect other people in your home and community:

• Stay home except to get medical care
• Separate yourself from other people
• If you are sick wear a cloth covering over your nose or mouth
• Cover your coughs and sneezes
• Clean your hands often
• Avoid sharing personal household items
• Clean all “high-touch” surfaces every day

 CDC Information:  Protect Yourself and Others  /  If you are sick or caring for others

Close contact is defined as someone who is within 6 feet of an infected person for at least 15 minutes.  

If you are asked to complete Contact Tracing, you will need to identify your close contacts.  If you have:

• Symptoms: Tracing begins 48 hours before you first noticed your symptoms until you began isolation
• No Symptoms:  Tracing may vary and be up to 10 days before you were notified by HR/Risk

Contact tracing (which may require sharing your information with health officials) will only be coordinated by the HR/Risk to ensure HIPAA and ADA requirements are met at all levels in the District’s response.

Contact tracing will vary depending on the level of exposure. If an outbreak occurs in the workplace, the District must notify the County Health Department. You may also be contacted by the County’s Communicable Disease Services department to determine if others were exposed to you outside the District.

Yes, you must complete the District’s Contact Tracing Form,  so HR/Risk can identify the workplace location(s) for cleaning and disinfection, and inform employees who had close contact with you of their potential exposure.

Contact tracing will require the following information:

• Demographic – your contact information
• Health Information – your present symptoms, if any, and if you fall into a high-risk category
• Risk Factors – if known, how or where you were exposed  
• Contact Elicitation – identifies the timeframe you may have been exposed, list of individuals, and locations where you had close contact during the exposure timeframe.

After contact tracing is completed by the ill employee(s), all exposed locations will be identified.  Cleaning and/or disinfection will vary based on the type and level of exposure following CDC guidelines. 

Coronavirus on surfaces and objects naturally dies within hours to days. Warmer temperatures and exposure to sunlight will reduce the time the virus survives on surfaces and objects. Normal routine cleaning with soap and water removes germs and dirt from surfaces and lowers the risk of spreading COVID-19 infection.

If a COVID-19 outbreak occurs in the workplace, HR/Risk will coordinate testing through the San Bernardino County Public Health Communicable Disease Department.  The procedures and options for testing will vary based on the employees’ exposure level and the number of affected employees. 

For individual or isolated cases, it may be quicker to find a walk-in facility or contact your physician to request testing with their contracted facility. 

In the meantime, HR/Risk is actively seeking other options to provide employees with access to immediate testing and will update this FAQ when this information becomes available.

Refer to your County’s COVID-19 or Local Health Department website for testing locations and hours as some do require you to make an appointment.

• San Bernardino County
• Riverside County
• Los Angeles County
• Orange County County

If you are under doctor’s care, consult with your treating physician first to determine the best available option for you. The decision to discontinue home isolation for persons with confirmed or suspected COVID-19 should be made in the context of local circumstances.

If you have tested positive for COVID-19, DO have symptoms, and directed to care for yourself at home, you may discontinue isolation when:

• At least 10 days have passed since symptoms first appeared AND
• At least 24 hours with no fever without fever-reducing medication AND
• Symptoms have improved

If you have tested positive for COVID-19, DO NOT have symptoms, and capable of working from home, you may telework until the 10th day after you took your test.  You may report to work on Day 11.

If you have tested positive for COVID-19, DO NOT have symptoms, and unable to telework, you may opt to remain home using your FFCRA leave until the 10th day after you took your test.  You may report to work on Day 11. 

However, it is also possible for you to report to work if you are positive, not displaying symptoms, or your symptoms have improved as long as you follow the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19. This option to return to work with symptoms must be cleared through HR/Risk first.

Your emotional and mental wellbeing is essential when dealing with uncertainties and stressors, such as COVID-19. Most people respond to change or loss in the same way. The key to coping with and adapting successfully to changes is by developing resilience. Resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. It means, “bouncing back” from painful experiences.

• Accept that the change or threat has happened
• Take charge of what you can control and don’t worry about what you cannot
• Avoid viewing challenges as unachievable, but rather as a goal that can be taken one step at a time
• Do something to take your mind of what is going on, even if it means learning some new skills or talents
• Maintain strong connections with family and friends while social distancing
• Make a list of changes you have successfully navigated in the past and determine the key factors that helped you through it
• Keep a long-term perspective and a hopeful outlook
• Take care of your physical and mental health

Additionally, the District offers the Water Employees’ LifeLine (WELL)/Employee Assistance Program. The WELL program is available to employees and family members who need any support for their mental wellbeings such as COVID-related anxiety and stressors. Support is available 24/7 at (951) 204-7124.

If you were potentially exposed to someone outside the workplace, you are encouraged to stay home, follow your primary physician’s guidance, and communicate your isolation status to your supervisor.

HR/Risk will contact you to initiate contact tracing so that your coworkers can be notified of their potential exposure and to begin cleaning and disinfection protocols if needed. 

Employees with potential exposure in the workplace that have a higher risk of illness or death should

(1) consider taking FFCRA Leave for 14 days after the exposure notification if they are not able to telework,
(2) should be tested as recommended by HR/Risk or their medical provider,
(3) follow their healthcare professional’s directives, and
(4) self-monitor for symptoms.

Employees that DO NOT HAVE SYMPTOMS should self-monitor for symptoms and may telework (if possible), opt to take FFCRA Leave, or may report to work following the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

You should quarantine if you are presently displaying symptoms, directed by HR/Risk, or by your doctor.  

HR/Risk will discuss the specific details with you as the situation will vary from person-to-person based on the facts at the time of the discussion.  However, as an example:

• If you are able to telework, you will code your time to “Regular” and reserve your FFCRA Leave.
• If you are unable to telework, you will code your time to FFCRA Leave. 

A doctor’s note is preferred, but HR/Risk will work with you to obtain an acceptable substitute

Being a “secondary contact” does not require you to be quarantined under current CDC guidelines. You would only be required to quarantine if you have had close contact with someone diagnosed with a presumptive or confirmed case of COVID-19.  You should inform HR/Risk if someone in your household is ordered to quarantine.

You should do your best to avoid close contact with the exposed person for the duration of their quarantine because there is a possibility that they may not develop symptoms, but still be contagious as a carrier for the virus.

Monitor yourself for symptoms and regularly clean frequently touched surfaces.  You can still report to work following the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

If you do notice symptoms, contact your primary health care provider, notify your supervisor/manager, and stay home.  DO NOT report to work if you have symptoms.

Persons who develop new symptoms consistent with COVID-19 more than 3 months after the date of symptom onset of the most recent illness episode should be retested. Persons with recurrent symptoms after the first 3 months who test positive should be considered infectious and remain isolated until they again meet the criteria for discontinuation of isolation or of transmission-based precautions. Contact tracing during the person’s second period of symptoms is warranted. For persons who develop new symptoms consistent with COVID-19 during the first 3 months since the date of symptom onset of the most recent illness episode, retesting may be warranted if alternative etiologies for the illness cannot be identified. If reinfection is suspected, repeat isolation and contact tracing may be needed. The determination of whether a patient with a subsequently positive test is contagious to others should be made on a case-by-case basis, in consultation with infectious diseases specialists and public health authorities, after review of available information (e.g., medical history, time from an initial positive test, RT-PCR Ct values, and presence of COVID-19 signs or symptoms).

A person who has clinically recovered from COVID-19 and then is identified as a contact of a new case within 3 months of symptom onset of their most recent illness does not need to be quarantined or retested for SARS-CoV-2. However, if a person is identified as a contact of a new case 3 months or more after symptom onset, they should follow quarantine recommendations for contacts.

No. The symptom-based strategy is intended to replace the need for repeated testing.

Yes. It is recommended that all persons, with a few exceptions, wear cloth face coverings in public.¹ The primary purpose of cloth face coverings is to limit transmission of SARS-CoV-2 from infected persons who may be infectious but do not have clinical symptoms of illness or may have early or mild symptoms that they do not recognize. Cloth face coverings may provide reassurance to others in public settings and be a reminder of the need to maintain social distancing. However, cloth face coverings are not personal protective equipment (PPE) and should not be used instead of a respirator or a facemask to protect a healthcare worker.

[1] Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

Influenza (Flu) and COVID-19 are both contagious respiratory illnesses, but they are caused by different viruses. COVID-19 is caused by infection with a new coronavirus (called SARS-CoV-2) and flu is caused by infection with influenza viruses. Because some of the symptoms of flu and COVID-19 are similar, it may be hard to tell the difference between them based on symptoms alone, and testing may be needed to help confirm a diagnosis. Flu and COVID-19 share many characteristics, but there are some key differences between the two.

While more is learned every day, there is still a lot that is unknown about COVID-19 and the virus that causes it. This page compares COVID-19 and flu, given the best available information to date.

The immune response, including duration of immunity, to SARS-CoV-2 infection is not yet understood. Patients infected with other betacoronaviruses (MERS-CoV, HCoV-OC43), the genus to which SARS-CoV-2 belongs, are unlikely to be re-infected shortly (e.g., 3 months or more) after they recover. However, more information is needed to know whether similar immune protection will be observed for patients with COVID-19.

For persons who remain asymptomatic following recovery from COVID-19, retesting (e.g., as part of a contact tracing investigation) is not necessary during the first 3 months after the date of symptom onset. When a positive test occurs less than 3 months after the person’s symptom onset of their most recent illness, it is possible that the positive test represents a new infection or a persistently positive test associated with the previous infection. If a positive test occurs more than 3 months after a person’s symptom onset, clinicians and public health authorities should consider the possibility of reinfection. Until we have more information, the determination of whether a patient with a positive test in these situations is contagious to others should be made on a case-by-case basis. Consider consultation with infectious disease specialists and public health authorities to review all available information (e.g., medical history, time from an initial positive test, RT-PCR Ct values, and presence of COVID-19 signs or symptoms). Persons who are determined to be potentially infectious should undergo an evaluation and remain isolated until they again meet the criteria for discontinuation of isolation or discontinuation of transmission-based precautions, depending on their circumstances.

You should notify your manager/supervisor or someone from the HR/Risk Division. Be prepared to provide the following information to HR/Risk: the date you first noticed your symptoms of COVID-19, when you were physically at work, and a list of locations and people you were in close contact with at work.

No. HR/Risk will share the details of your case with your supervisor/manager as it relates to your exposure to others, location(s) for cleaning and disinfection, and the need for contact tracing. 

When communicating potential exposure to others, HR/Risk will not share your identity and information to ensure confidentiality, HIPAA, and ADA requirements are met at all levels in the District’s response. 

You are the only person that can share your personal information with others.

You should contact HR/Risk to relay the information. HR/Risk will conduct an interview and contact tracing if needed.  You will be informed of the employee’s status and risk of exposure to others.

Contact HR/Risk immediately. HR/Risk will determine the potential exposure, conduct any necessary contact tracing, and notify any employees that came in close contact with the vendor/visitor.

You should stay home, notify your supervisor/manager, and contact your physician or healthcare provider.

Only members of the HR/Risk Team should be notifying individuals of their potential exposure in order to ensure confidentiality, HIPAA, and ADA requirements are met at all levels of the District’s response.

If you have been around someone who was identified as a close contact to a person with COVID-19, you should closely monitor yourself for symptoms of COVID-19.  You do not need to self-quarantine.

Personal domestic travel remains a personal choice, but an abundance of caution concerning your health is suggested.

The CDC recommends that you avoid any nonessential international travel because of the COVID-19 pandemic. Some healthcare systems are overwhelmed, and there may be limited access to adequate medical care in affected areas.

The CDC recommends all international travelers should stay home for 14 days after their arrival into the United States. At home, you are expected to monitor your health and practice social distancing. To protect the health of others, do not go to work for 14 days.

Employee Policy No. 5.3 Temporary Telecommuting in Response to COVID-19 establishes an outline for employees requesting or required to telecommute. A supervisor/manager will determine if telecommuting is available for an employee. Any employee approved for telecommuting must complete and submit the Temporary Telecommuting Agreement to HR@cvwdwater.com.

You may still request time off for vacations as long as it has been approved by your supervisor/manager. 

If your medical appointment is COVID-related, it may qualify for FFCRA leave.  Contact HR/Risk for details. If your medical appointments are not COVID-related, you must use your accrued sick time or vacation. 

This time should be coded appropriately on your timesheet. If you need assistance, contact your supervisor or HR/Risk.

Under the FFCRA, an employee qualifies for paid sick time if the employee is unable to work (or unable to telework) due to a need for leave because the employee:

1.  is subject to a Federal, State, or local quarantine or isolation order related to COVID-19;
2.  has been advised by a health care provider to self-quarantine related to COVID-19;
3.  is experiencing COVID-19 symptoms and is seeking a medical diagnosis;
4.  is caring for an individual subject to an order described in (1) or self-quarantine as described in (2);
5.  is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19; or
6.  is experiencing any other substantially-similar condition specified by the Secretary of Health and Human Services, in consultation with the Secretaries of Labor and Treasury.
7.  Under the FFCRA, an employee qualifies for expanded family leave if the employee is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19.

However, as an essential worker, you may return to work following the strict guidelines for Critical Infrasture Workers.

Under the FFCRA, an employee qualifies for paid sick time if the employee is unable to work (or unable to telework) due to a need for leave because the employee:

1.  is subject to a Federal, State, or local quarantine or isolation order related to COVID-19;
2.  has been advised by a health care provider to self-quarantine related to COVID-19;
3.  is experiencing COVID-19 symptoms and is seeking a medical diagnosis;
4.  is caring for an individual subject to an order described in (1) or self-quarantine as described in (2);
5.  is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19; or
6.  is experiencing any other substantially-similar condition specified by the Secretary of Health and Human Services, in consultation with the Secretaries of Labor and Treasury.
7.  Under the FFCRA, an employee qualifies for expanded family leave if the employee is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19.

However, as an essential worker, you may return to work following the strict guidelines for Critical Infrasture Workers.  You may qualify for benefits. Contact HR/Risk for further details.

Under the FFCRA, an employee may qualify for emergency paid sick leave if the employee is unable to work (or unable to telework) due to COVID-19. Please contact HR  for further details.

The Families First Coronavirus Response Act (FFCRA or Act) provides employees with emergency paid sick leave or expanded family and medical leave for specified reasons related to COVID-19.

Employees are entitled to: 

• Full-time employees: 80 hours of pay at their regular pay rate.
• Part-time employees: Pay for the number of hours the employee works, on average, over a two-week period.

No employee who appropriately utilizes emergency paid sick leave under this policy will be discharged, disciplined, or discriminated against for work time missed due to this leave. Contact HR for more details.

Your respiratory illness might be the flu if you have fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and/or fatigue. Some people may have vomiting and diarrhea, though this is more common in children. People may be sick with flu and have respiratory symptoms without a fever. Flu viruses usually cause the most illness during the colder months of the year. However, influenza can also occur outside of the typical flu season. In addition, other viruses can also cause respiratory illness similar to flu. So, it is impossible to tell for sure if you have flu based on symptoms alone. If your doctor needs to know for sure whether you are sick with flu, there are laboratory tests that can be done.

A number of flu tests are available to detect influenza viruses in respiratory specimens. The most common are called “rapid influenza diagnostic tests (RIDTs).” RIDTs work by detecting the parts of the virus (antigens) that stimulate an immune response. These tests can provide results within approximately 10-15 minutes but are not as accurate as other flu tests. Therefore, you could still have flu, even though your rapid test result is negative. Other flu tests are called “rapid molecular assays” that detect genetic material of the virus. Rapid molecular assays produce results in 15-20 minutes and are more accurate than RIDTs. In addition, there are several more accurate and sensitive flu tests available that must be performed in specialized laboratories, such as those found in hospitals or state public health laboratories. All of these tests require that a health care provider swipe the inside of your nose or the back of your throat with a swab and then send the swab for testing. Results may take one to several hours.

During an influenza outbreak, a positive rapid flu test is likely to indicate influenza infection. However, rapid tests vary in their ability to detect flu viruses, depending on the type of rapid test used, and on the type of flu viruses circulating. Also, rapid tests appear to be better at detecting flu in children than adults. This variation in ability to detect viruses can result in some people who are infected with flu having a negative rapid test result. (This situation is called a false negative test result.) Despite a negative rapid test result, your health care provider may diagnose you with flu based on your symptoms and their clinical judgment.

Your respiratory illness might be flu if you have fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and/or fatigue. Some people may have vomiting and diarrhea, though this is more common in children. People may be sick with flu and have respiratory symptoms without a fever. Flu viruses usually cause the most illness during the colder months of the year. However, influenza can also occur outside of the typical flu season. In addition, other viruses can also cause respiratory illness similar to flu. So, it is impossible to tell for sure if you have flu based on symptoms alone. If your doctor needs to know for sure whether you are sick with flu, there are laboratory tests that can be done.

Please visit diagnosing flu for more information.

Yes. It is possible to have flu, as well as other respiratory illnesses, and COVID-19 at the same time. Health experts are still studying how common this can be.

Some of the symptoms of flu and COVID-19 are similar, making it hard to tell the difference between them based on symptoms alone. Diagnostic testing can help determine if you are sick with flu or COVID-19.

Yes. CDC has developed a test that will check for A and B type seasonal flu viruses and SARS CoV-2, the virus that causes COVID-19. This test will be used by U.S. public health laboratories. Testing for these viruses at the same time will give public health officials important information about how flu and COVID-19 are spreading and what prevention steps should be taken. The test will also help public health laboratories save time and testing materials, and to possibly return test results faster.

The Food and Drug Administration (FDA) has given CDC an Emergency Use Authorizationexternal icon for this new test. Initial test kits were sent to public health laboratories in early August 2020. CDC will continue to manufacture and distribute these kits.

More information for laboratories is available.

No. This new test is designed for use at CDC-supported public health laboratories at state and local levels, where it will supplement and streamline surveillance for flu and COVID-19. The use of this specialized test will be focused on public health surveillance efforts and will not replace any COVID-19 tests currently used in commercial laboratories, hospitals, clinics, and other healthcare settings.

CDC’s first viral test for SARS-CoV-2 (the CDC 2019-nCoV Real-Time RT-PCR Diagnostic Panel (ER-34)) will still be available for qualified laboratories to order through the International Reagent Resource (IRR) external iconexternal icon. The new multiplex assay can also be ordered through the IRR. Check the IRR website for details.

For additional questions, please visit: Clinical Questions about COVID-19: Questions and Answers: Testing, Diagnosis, and Notification

You must first register your account, at which point you will need your account number. You can find your account number on your billing statement, or you can contact Customer Service. Once you have registered, you will only need your email address and password to log in.

After you submit your payment, you will see a payment confirmation screen. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, the amount paid, and a confirmation message.

Your statements and online payments will be maintained for 24 months.

Yes, each bill is available in PDF format ready for print.

Payments made through our online portal system are visible immediately, however it may take 2-5 days for it to post to your CVWD account balance.  

CVWD needs to be notified 5 business days before the due date on your billing statement in order to stop an auto pay payment. For example, if your bill is due on December 7, you will need to contact CVWD by December 2 during normal business hours so we can successfully stop the payment.

Log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact Customer Service (855) 654-2893 to make the change.

If you are registered, you can log into the online payment portal to view your bill.

You may reach Customer Service (855) 654-2893, Mon-Thurs:  7:30am-5:30pm and Fri:  7:30am-4:30pm

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