On August 15, Cucamonga Valley Water District experienced a cybersecurity incident which impacted certain systems, including our phone lines and our ability to take payments over the phone. Water service was not disrupted and is on a separate network from the impacted systems. Upon discovery of ransomware, CVWD immediately engaged third-party specialists and notified federal law enforcement. CVWD had in place robust software and systems that were able to immediately identify the intrusion and allowed us to react quickly to restore phone and payment systems within days. Within weeks, all systems were fully restored. CVWD did not pay a ransom.
 
 Our investigation into this incident is ongoing. We appreciate the patience of our employees, customers and community as law enforcement investigates. Our community’s safety is our top priority.
 
 FAQs
 Q. What happened?
 On August 15, Cucamonga Valley Water District experienced a computer network disruption. Upon discovery, we immediately began working with our IT staff and third-party specialists to investigate the nature and scope of the incident. We also notified federal law enforcement. CVWD did not pay a ransom. All systems have been restored.
 
 Q. What CVWD systems were impacted?
 The disruption impacted our phone system and certain other systems, including our ability to take payments over the phone. These systems have been fully restored. Water services were not impacted.
 
 Q. What data was impacted?
 We are working diligently to determine the scope of the event. CVWD’s customer database is hosted on a separate third-party network that was not involved. Should our investigation determine that any personal information related to individuals was impacted by this incident, we will provide notice to those individuals as necessary.
 
 Q. How long is the investigation expected to take?
 Investigations of this nature typically take some time as we are working with third-party specialists as well as law enforcement. Our investigation is ongoing.
 
 Q. Was the water supply impacted?
 No, the water supply was not impacted in this incident. The water distribution system is on a separate network from the impacted systems. Our community’s safety is our top priority.
 
 Q. How can I pay my bill?
 All payment systems have been restored. Payments can be made through our automated phone system, online payment portal or in person at our District offices.