- Customer Service
- Your Account
Pay Your Water Bill Online
Pay your bill online using InvoiceCloud, CVWD's payment portal. InvoiceCloud provides customers with the following features:
- Account Information
- Statement History
- Auto-Pay Enrollment/Cancellation
- Paperless Billing
- Pay by Text
- One Time Payments
Pay By Phone
To pay your bill through our automated phone system, please call 855-654-CVWD (2893), with Visa, Mastercard, or Discover card.
Level Billing Plan
The Level Billing Plan (LBP) allows customers to split the annual cost of their water and sewer charges into eleven equal payments throughout the year. The LBP payment amounts are based upon the average usage of your prior years billing statements. If your actual usage during the year exceeds the annual calculated LBP monthly payments, those charges will be billed on your annual settlement statement. You are still responsible for paying the full cost of your usage.
You may call to increase the LBP monthly payment amount if you know you are using more water. The new monthly payment will take effect on the next billing statement. Your monthly billing statement will not show an accumulated balance. It is important to review your billing statement to compare your actual charges to your LBP monthly payment. At any time, you can call Customer Service to verify your accumulated or deferred balance.
Level Billing Plan Eligibility
You must meet the following criteria to enroll in the District's Level Billing Plan:
- Residential customer
- Account must be current and in good standing
- Account must be open for a minimum of one year
Contact Customer Service at 855-654-CVWD (2893) and our representatives will help you sign up for LBP. You may also cancel your participation in LBP at any time. Upon cancellation, all actual usage charges that exceeded LBP monthly payments will be due on your next billing statement.
Paperless Billing is a service that allows you to receive your statement through email. There is no cost for this service.
Sign Up for Paperless Billing
Contact Customer Service at 855-654-CVWD (2893), or log in to your account. It may take up to 30 days to activate Paperless Billing.
Cancel Paperless Billing
You may cancel your participation at any time by contacting Customer Service at 855-654-CVWD. In order for us to complete your request for Paperless Billing, please provide the following information:
- Drivers License Number (last four)
- Home Phone Number
- Service Address or Account Number
- Social Security Number (last four)
CVWD's Water Monitor Portal allows you to monitor your water usage!
- Designed with an intuitive dashboard to track how much water you are using.
- Set notification preferences to receive high usage alerts.
- Click here to REGISTER!
Please note: The Water Monitor Portal is a separate portal from CVWD's Payment Portal and requires a separate login.