Show All Answers
Participation in telecommuting during the COVID-19 pandemic must be mutually agreed to by the employee and their department supervisor, manager, and or director. Refer to the Employee Policy Manual, Policy No. 5.3 Temporary Telecommuting in Response to COVID-19.
Employee Policy No. 5.3 Temporary Telecommuting is Response to COVID-19 is a temporary policy that will remain in effect until the General Manager/CEO discontinues it, or it is no longer required. In addition, your department supervisor, manager, or director can deem your need to return to work at any time.
The Landscape Transformation Program is currently open and accepting applications. Please visit socalwatersmart.com or call 888-376-3314 for more information.
CVWD currently offers the Customer Assistance Program (CAP). The CAP assists eligible low-income households with their water utility costs. If approved under the CAP, customers will receive a deduction of $10.00* (effective June 1, 2019) on their monthly billing statement.
In order to qualify for the Customer Assistance Program, customers need to complete an application and bring in a copy of either their Southern California Edison or Southern California Gas Company Utility statement. For more details about the Customer Assistance Program, click here.
Sewer system customers are responsible for their sewer line from their property line to the house, which includes the sewer "clean out" and "back-water valve." The back-water valve is installed to prevent any back up sewage in the district system from entering the customer's property. The back-water valve should be inspected and maintained periodically by a local plumbing service to ensure it is functioning properly. Review the Water Vs Sewer Systems Diagram here.
Yes, the district has the E-Z Pay Program. When you enroll in E-Z Pay, your financial institution will deduct funds from your checking account to pay your bills. You’ll continue to receive your monthly statement and you’ll have 15 days to review it before your bank pays the amount due. For an application, call 909-944-6000. Currently, we are not set up to automatically debit your credit card.
CVWD is changing to monthly billing beginning July 1, 2019 and we are excited to offer this higher level of service to customers.
Benefits of monthly billing include:
What other online services do you offer besides bill pay?
Existing customers who have registered can change their address / phone, stop service, review bills, or a high consumption inquiry and view consumption history, payment history, or past bills.
When will I get my security deposit back?
Upon termination of service or establishment of good credit, the security deposit shall be credited to your account.
What conservation rebates does CVWD offer?
CVWD participates in a regional rebate program, administered through SoCal WaterSmart, which provides customers with incentives for water saving devices. If you are a commercial, industrial, or institutional customer and interested in rebates for your business, please view the Inland Empire Utilities Agency (IEUA) website. Visit here to view all available rebate programs.
What rebate programs are available for businesses?
CVWD participates in a regional rebate program, administered through SoCal WaterSmart, which provides customers with incentives for water saving devices. If you are a commercial, industrial, or institutional customer and interested in rebates for your business, visit the Inland Empire Utilities Agency website.
Does CVWD provide residential water consultations?
This program consists of a one-on-one consultation, offered to CVWD customers, performed by a CVWD field service representative at your home, where they will identify where you may be wasting water in your home and landscape. By examining your water usage in your home and yard, a CVWD field service representative will recommend small to major improvements that can reduce your water consumption. If you are interested in scheduling a water consultation, please call 909-944-6000.*CVWD field service representatives are not landscape professionals. CVWD water consultations are comprised of recommendations only. It is advised that you consult a landscape professional before making major changes to your landscape.
Can my swimming pool be filled from a fire hydrant?
No, fire hydrants are to be used for fire safety purposes only. CVWD does not grant exemption for people who fill their swimming pool.
*CVWD field service representatives are not landscape professionals. CVWD water consultations are comprised of recommendations only. It is advised that you consult a landscape professional before making major changes to your landscape.
• Applications are pre-screened for basic qualifications• Pre-screened applications are forwarded to the hiring manager for review• Selected candidates are invited to interview and applicants not selected will be notified• Selected candidates are invited to return for a second interview• Final candidate is offered the position, completes pre-employment screening, and meets with the General Manager
Some positions may require applicants to pass a written exam. A performance test may be required for a position requiring certain skills, such as typing or the operation of heavy equipment. Decisions about the selection process are made by the hiring manager and the Human Resources Manager when the position opens. The job flyer will contain details if there are specific requirements to that recruitment’s selection process.
Each year in the Spring, CVWD publishes a Water Quality Report reflecting the water quality details from the prior you. You can view the Water Quality Report here, or request a hard copy be mailed to you by emailing email@example.com. This report is also known as a Consumer Confidence Report.
The water quality report explains the quality of CVWD water, CVWD's water sources, any detections of drinking water contaminants, and what is being done to correct the situation.
We are pleased to report that CVWD has an unblemished record in supplying our customers with clean, safe drinking water. We meet all standards set by the U.S. Environmental Protection Agency, State Water Resources Control Board, and California Department of Public Health (DPH).
Refer to our water quality report for more information.
CVWD must notify you by newspaper, mail, radio, TV, or hand-delivery if your water does not meet U.S. Environmental Protection Agency, State Water Resources Control Board, or California Department of Public Health standards, or if there is a waterborne disease emergency. The notice will describe any precautions you need to take, such as using store bought water or boiling your water. If a public notice is published and distributed regarding your drinking water, please carefully read it and follow the instructions.
Most people get their water from a public water system that must meet health-based drinking water standards. By law, CVWD must inform you if contamination is detected in your drinking water. CVWD must abide by strict drinking water quality requirements before delivering water to customers.
No, CVWD does not add fluoride to the drinking water supply. Fluoride occurs naturally in some CVWD water supplies at an average detection level of 0.33 part per million per our most recent Water Quality Report (2016). This and other information can be found in our water quality report. The water quality report information is comprised of sampling results from raw water sources such as purchased water, canyon water, and well water.
CVWD does not endorse or recommend specific home water treatment units. If, however, you are considering buying a home treatment device because of health concerns (e.g. you have a severely compromised immune system), make sure that the device is certified by the State Water Resources Control Board.
For additional help in picking a unit, visit NSF International, an independent non-profit organization.
The District’s water samples are analyzed by laboratories accredited by the California Department of Public Health (CDPH) and the State Water Resources Control Board. A list of laboratories accredited by the state can be found on the state’s website at Environmental Laboratory Accreditation Program (ELAP) laboratories. For more information, please contact the district’s Water Quality Division at 909-987-2591.